Emails / setup
Use this page to set up your Hype Studio business email on Apple Mail, Outlook, Mac, PC and Android, or to check the common settings when email is not sending or receiving.
For existing clients: start with Webmail first, then check the device settings below.
Start here
Follow these steps before changing lots of settings. Most email problems come down to the password, the full email address not being used as the username, or the outgoing mail settings.
If Webmail works, the mailbox is active and the issue is likely the phone, computer or app settings.
cPanel Webmail Help Watch latest Webmail videos on YouTube
The mail server is usually mail.yourdomain.com or the server name supplied for your account.
cPanel Mail Client Help Watch latest mail settings videos on YouTube
If you can receive but cannot send, the SMTP settings are usually the problem.
cPanel Setup Article Watch latest SMTP videos on YouTubeDevice setup
Use IMAP unless you have been told to use POP3. IMAP keeps mail synced across your phone, laptop and desktop.
Troubleshooting
Work through these checks in order. They help narrow down whether the problem is the mailbox, the device, the password, sending settings or spam filtering.
Re-enter the password carefully. If unsure, reset it before changing other settings.
cPanel password helpIf the mailbox is full, new messages may not arrive. Check quota in cPanel or Webmail.
cPanel mailbox helpCheck junk, spam and quarantine folders. Also ask the sender for the exact time and address used.
Check Webmail firstIf support needs to check logs, send the sender, recipient, subject and approximate time.
Contact Hype StudioFAQ
Username is your full email address. IMAP is usually port 993 with SSL/TLS. POP3 is usually 995 with SSL/TLS. SMTP is usually 465 with SSL/TLS or 587 with STARTTLS.
Use IMAP for most devices. It keeps email synced across phones, laptops and desktops. Use POP3 only if you specifically need mail downloaded to one device.
Your outgoing SMTP settings are usually wrong. Check server name, outgoing authentication, port, encryption and password.
The saved password may be wrong, the account may be locked, or the phone may be using the wrong server/security settings. Test Webmail first.
Send the email address, device/app, error message, whether Webmail works, and if a message is missing, the sender, recipient and approximate send time.
Yes. Existing clients can contact Hype Studio for help setting up email on supported devices and troubleshooting mailbox issues.
Talk through what is happening and where enquiries are getting stuck.
Website, ads, offer, tracking and follow-up reviewed together.
Quick wins first, then the improvements that matter next.
★★★★★ Google reviews
Bill’s passion for his work shines through, and his attention to detail is unparalleled. The service was seamless, and the end product was fantastic. I wouldn’t hesitate to recommend them to anyone.
We used Hype Studio Australia to help build our website amongst other services which we are super happy with.
Bill from Hype Studio is trustworthy, knowledgeable, and diligent. These are ideal traits when you need reliable technical support.
I made the right decision by working with Bill. Highly recommend his services.
What a great team to work with. Fantastic results. Thanks, Hype Studio!
Bill is really great and knows his stuff.
Hype Studio has met all our expectations and more. Excellent service at a reasonable cost, they respond quickly and are efficient.
Fantastic service, easy to talk with, they know what they are doing from years of experience. I thoroughly recommend their services.
I would formally like to thank you for your work that you have done for my company’s website, staff and clients are highly impressed by the standard of professionalism in the design and quality of your work. On behalf of CPC Group we would like to thank you for your hard work as well as recommend your services to any potential client.
Engaging Internetwork to develop our web page was a stroke of genius! Looking back it is very apparent just how simple the process has been made for us. We were able to concentrate on our core business in the complete confidence that our web development was taking shape just as we had envisaged it at the concept.
We have achieved amazing results from Hype Studio. Highly recommended.
Hype Studio were able to set up the marketing and advertising for my new business. They were friendly, reliable, competitively priced and produced amazing artwork and a perfectly designed website too. The staff were extremely helpful and approachable, and did a great job completing everything for me in a short period of time.
I had an amazing experience with Hype Studio in Preston. The team was incredibly helpful and supportive throughout my experience.
Not only is Bill great at what he does, the services were outstanding and one of a kind.
I’m so impressed. Despite tight deadlines, the team delivered high-quality results on time. I look forward to working with Bill again.
I was so happy with the service Bilal has provided to our Club, Auburn FC. I would have no hesitation in recommending Hype Studio.
Hype Studio works professionally and makes good products. Thanks Bill for fulfilling my requirements.
Amazing customer service. Bill always makes you feel so welcomed and special.
Hype Studio Australia exceeded my expectations. Great job!
Fantastic people to work with. Helped with CRM and website design work.
Highly recommended. Bill is very nice and knows what he is doing. You will feel welcomed and have your problem solved straightaway.
Bill is a legend. Always there if you need it. I would not doubt recommending him.
Bill is great as he provides genuine feedback, solutions and improvisation for what needs to be done, which is great.
The team at Hype Studio launched my new website state of art. Thank you to Bill and the team for your amazing result.
Past clients
A small sample of businesses Hype Studio has worked with across websites, design and digital support.
About me
I'm Bill from Hype Studio, a Sydney-based consultant who works directly with SMEs that want to grow their businesses.
Hype Studio, trading under Internework Solutions Pty Ltd, is located in Prestons, Sydney, and has been helping Australian businesses since 2001 through practical growth systems built around websites, ads, design, tracking, reviews and follow-up.
When you work with me, you are not passed through layers of account managers and charged exorbitant fees. You work directly with the person reviewing and improving your marketing.
No jargon. No pressure. No confusing reports. Just practical next steps based on what your business actually needs.
We endeavour to:
Since 2001
Who this is for
A Growth Check works best when there is already traffic, spend or enquiries to review, and the business is ready to fix the real weak spot.